ZP500 PLUS/ZP505/ZP550 Power Supply Recall Validation Form

Zebra is currently holding a voluntary recall of power supply units (PSUs) affecting some of our printer models. Read the FAQs to learn more.

• If you have not visited our Power Supply Recall home page prior to visiting this form, please click on this link and follow the instructions on that page: www.zebra.com/power-supply-recall-zp5xx. If you are contacting us regarding a printer other than a ZP500 PLUS, ZP505 or ZP550, please click here.

• If you purchased any PSUs in the affected timeframe for use as replacements or spares, it is possible that those are affected as well. Please contact Zebra at the telephone number below.
  • NOTE: The PSUs which were sold with the ZP500 (predecessor to the ZP500 PLUS) were NOT impacted, as the ZP500 went End Of Life in 2008. HOWEVER, if you purchased a replacement power supply for one of these ZP500s during the impacted timeframe, your replacement PSU MAY be impacted by the recall.

Please validate your power supply to determine if it is impacted by our recall.

• Use this form to validate up to 10 PSUs at the same facility. If you need to validate PSUs located at multiple facilities, please fill out one form for each facility.

• If you have more than 10 PSUs to validate at a given location, contact Customer Support for help at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international) or work with your Zebra account representative.

Confirmation

Please confirm all entered information is correct.

We will send x replacement PSU(s) to:

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

By clicking the “Agree” box below, you expressly agree that you will ship the old, qualifying PSUs that you are replacing back to Zebra as follows:

• Use the packaging / box which the replacement PSU came in to ship each PSU back to Zebra. Simply place it back in the box with the original packing materials, along with a slip of paper providing:
  • Your company name; and
  • The address where the PSU was being used.
• Seal the box and apply the return label provided to you with your replacement PSU.
• Ship the package using FedEx and your normal facility process.
• Please be sure to keep the A/C power cord to use with the replacement units – DO NOT SHIP THE A/C POWER CORD TO ZEBRA.

By clicking the “Agree” box below, you expressly agree that you have removed or will remove the old, qualifying PSU(s) from service and will recycle them in compliance with your local regulations.

Please be sure to keep the A/C power cord to use with the replacement units – DO NOT DISCARD THE A/C POWER CORD.

Thank you.

We’ve checked our records and confirmed that your PSU(s) are not affected by this recall. You can continue to use your PSU(s) as you normally do.

If you have any questions, please contact us at PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

Thank you.

Your request is being processed – the submission code is [submission code]. Please make a note of this number and refer to it when you contact our Customer Support center if you need to change a submission or to check on status.

We strongly suggest you print this page and keep it for your records.

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

If you have any questions or did not receive a confirmation email within 24 hours, please contact us at PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

If you need to validate any additional PSUs at the same or different locations of your business, click here to return to the main page.