Power Supply Recall Validation Form

If you have not visited our Power Supply Recall home page prior to visiting this form, please click on this link and follow the instructions on that page: www.zebra.com/power-supply-recall.

Zebra is currently holding a voluntary recall of power supply units (PSUs) affecting some of our printer models. Read the FAQs to learn more.

Please validate your power supply to determine if it is impacted by our recall. All fields marked with * are required.

Use this form to validate up to 10 PSUs at the same facility. If you need to validate PSUs located at multiple facilities, please fill out one form for each facility.

If you have more than 10 PSUs to validate at a given location, contact Customer Support for help at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

If you need to order replacements for any spare PSUs you may have purchased separately, contact our Customer Support center at the number above.

Confirmation

Please confirm all entered information is correct.

We will send x replacement PSU(s) to:

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

By clicking the “Agree” box below, you expressly agree that you have destroyed or will destroy the recalled PSU(s) as outlined herein and that you will email your proof of destruction of the recalled PSU(s) to PSUrecall@zebra.com:

• Disconnect the PSU “brick” from the A/C power cord and from the printer.
• Cut the DC cable with printer connector as close to the brick as possible. Click here for details.
• Take a picture of your brick(s), label side up, with the cable(s) cut off.
• Email picture(s) of destroyed PSU(s) to PSUrecall@zebra.com with the following subject line: PSU Recall Proof of Destruction
• Include the following in the body of the email:
  • Date code(s) and quantity of the affected PSU(s)
  • Your company’s name
  • Location address(es) where the power supplies were used
  • Contact information (optional)

Please recycle the destroyed PSU(s) and cable(s) in compliance with your local regulations. If you are not sure how or where to do this, contact the reseller who sold you your equipment.

Thank you.

We’ve checked our records and confirmed that your PSU(s) are not affected by this recall. You can continue to use your PSU(s) as you normally do.

If you have any questions, please contact us at PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

Thank you.

Your request is being processed – the submission code is [submission code]. Please make a note of this number and refer to it when you contact our Customer Support center if you need to change a submission or to check on status.

We strongly suggest you print this page and keep it for your records.

[First and Last Name]
[Company Name]
[Shipping Address Line 1]
[Shipping Address Line 2] [City], [State] [Postal Code]
[Country]
[Phone Number]

If you have any questions or did not receive a confirmation email within 24 hours, please contact us at PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international).

If you need to validate any additional PSUs at the same or different locations of your business, click here to return to the main page.