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Staff Communications

The first step toward a smarter, enabled associate is fast, flexible communication

Connect associates in your stores and workers in your distribution centers with integrated voice and data across devices and networks with Zebra’s Workforce Connect software. Coordinated activity – oriented around real-time information – leads to efficient in-store operations and fulfilment.

Tasks, work orders, text messages, and calls can be initiated, routed and escalated to help you get the most out of your staff. And, with every associate connected to each other and real-time information, they can make better decisions to respond to customer needs and improve the shopper experience.

SITUATION

To keep store operations running effectively, managers need to coordinate associates’ work in real time. They also need access to business systems, such as purchasing and inventory, and to voicemail and email. Without this, managers must spend much of the day tethered to a desk rather than on the floor, supervising associates and helping shoppers.

When a lack of integrated systems prevents store staff and distribution center interaction in real time, customer service issues take longer to resolve and sales are compromised.

SOLUTION

Our Staff Communications solution empowered by Zebra’s Workforce Connect software lets managers, associates and warehouse workers communicate clearly and reliably, and access applications with the device best suited to their job function.

With handheld computers in the store and wearable devices in the warehouse, the entire team can share information for better decisions and respond to changing conditions and evolving priorities, as well as easily access apps like task management, push-to-talk and inventory look-up, to meet the needs of demanding shoppers.

RESULTS

  • Increase productivity with access to task and business management systems.
  • Facilitate in-store and warehouse communications for all workers, cost effectively.
  • Efficiently manage the workforce.
  • Minimize infrastructure expenses by leveraging your existing systems
  • Replace disruptive overhead paging with targeted, person-to-person communications.

RECOMMENDED COMPONENTS FOR STAFF COMMUNICATIONS

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ET50/55 Tablet

Finally, a flexible business tablet you can customize for just about any job and any environment — from retail associates inside the four walls to salespeople out in the field. You get the best of both worlds — consumer styling for your workers plus all the enterprise class features and options you need to meet business needs.

MC40

Zebra MC40

Zebra offers a cool, sleek design that rivals the most popular consumer-style products on the outside and is pure business on the inside — enterprise-class durability, security and a comprehensive set of features including advanced barcode scanning, push-to-talk and an integrated magnetic stripe reader.

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SB1 Smart badge

Help every one of your associates better serve customers with the SB1 Smart Badge. A brand-new category of mobile device, the SB1 is worn around the neck, arm, or on a belt. The device allows shoppers to identify associates. It also enables associates to scan barcodes and answer customers’ questions on price or inventory, and with a task management application, workers can access their own task list and supervisors can monitor task status — all in real time. What’s the result of a smart badge? More productive associates who are ready to turn shoppers into buyers.

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TC70 / TC75 TOUCH COMPUTER

Work more efficiently and better serve your customers by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time – yet are every bit as refined as a consumer device.

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TC55 TOUCH COMPUTER

This pocket-sized, all-touch computer has it all. The TC55 Touch Computer capitalizes on the latest technological advancements, aesthetic appeal and usability of popular personal devices. But unlike its consumer-grade counterparts, it has integrated data capture capabilities and is built to withstand the wear and tear of industrial environments, so it’s less likely to fail in the field. Fewer failures mean less downtime, and most importantly, higher productivity and profitability.

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Mobility DNA

Zebra’s Mobility DNA is the industry’s most comprehensive suite of mobility must-haves. Connect every strand of your mobility platform for a simplified, integrated solution using our full line of mobile computers, off-the-shelf, end user apps, robust administration utilities and effortless app development tools. Implementation, management, security and operations are streamlined from the start, so your workers are more productive, your ROI is accelerated, and your customers are satisfied.

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Services

Our services help you through each phase of your technology’s lifecycle so you can plan your communications solution to fit your organization’s current and future needs.