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CUSTOMER SELF SERVICE

Today’s shoppers are increasingly more connected

Whether shopping online, in your store, or on a mobile device, customers expect access to the same wealth of information and a consistent experience across all channels.

Our self-service solutions provide the information shoppers want – when and where they want it – to make shopping an engaging experience. Give your shoppers in-store access to technology so they can find the information they need to make a buying decision.

SITUATION

Most of the shoppers entering your store today are carrying a smartphone and many of them now want to do more than scanning or price lookups.

From creating a gift registry, finding an online version of the coupon they left at home to getting detailed information about a large, difficult-to-stock item, they want options to connect to your website, access their history and learn about promotions.

SOLUTION

Empower your shoppers with integrated applications that enable mobile shopping, product location and price checking, along with self-service options including “extended aisle,” gift registry and self-checkout.

Enable your shoppers to use kiosks, store-provided mobile devices or their own smartphone to check prices, get product information or find an associate at the exact moment they want one.

RESULTS

  • Revolutionize the self-service shopping experience in your store with a direct connection to your information. Your shoppers will spend less time in long queues, save more and spend more.
  • Help shoppers find the products they are looking for and suggest related items to complement their primary purchase
  • Give customers up-to-date information before they pay with scanning options
  • Improve shopper satisfaction with smarter merchandising and stocking decisions

RECOMMENDED COMPONENTS FOR CUSTOMER SELF SERVICE

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Zebra MC18

Revolutionize the self-service shopping experience in your store with today’s most advanced personal shopper — the MC18. Your shoppers get the smartphone style and ergonomics they know and love, plus a direct connection to your information — information that will help them save time and money.

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MPACT PLATFORM FOR MOBILE MARKETING

The MPact Platform for Mobile Marketing is the only indoor locationing platform to unify Wi-Fi® and Bluetooth® Smart technology to capture more analytics, accuracy and insight. Learn which aisles and products customers prefer, The MPact Platform for Mobile Marketing is the only indoor locationing platform utilising smart technology to capture more analytics, accuracy and insight.

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INTERACTIVE KIOSKS

By providing your customers and employees with immediate access to timely information, Interactive Kiosks help you enhance customer satisfaction while reducing operational costs.

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Services

Our services help you through each phase of your technology’s lifecycle so you can plan your communications solution to fit your organization’s current and future needs.