Zebra is currently holding a voluntary recall of power supply units (PSUs) affecting some of our
Read the FAQs to learn more.
If you have not visited our Power Supply Recall home page prior to visiting this form, please
click on this link and follow the instructions on that page:
www.zebra.com/power-supply-recall-zp5xx. If you are contacting us regarding a printer other
than a ZP500 PLUS, ZP505 or ZP550, please
Please validate your power supply to determine if it is impacted by our recall.
Use this form to validate up to 10 PSUs at the same facility. If you need to validate PSUs located
at multiple facilities, please fill out one form for each facility.
If you have more than 10 PSUs to validate at a given location, contact Customer Support for help
at 1.800.658.3795 (toll-free U.S. and Canada) or 1.972.893.1548 (international) or work with
your Zebra account representative.
Where can I find my printer serial number?
According to our records:
Where should we send all replacement unit(s)?
To ensure the quickest shipments, please access and follow
this URL for official country and postal code formats for your addresses.
Please confirm all entered information is correct.
We will send
x replacement PSU(s) to:
[First and Last Name]
[Shipping Address Line 1]
[Shipping Address Line 2]
By clicking the “Agree” box below, you expressly agree that you will ship the old, qualifying PSUs that
you are replacing back to Zebra as follows:
By clicking the “Agree” box below, you expressly agree that you have removed or will remove the old,
qualifying PSU(s) from service and will recycle them in compliance with your local regulations.
Please be sure to keep the A/C power cord to use with the replacement units – DO NOT DISCARD
THE A/C POWER CORD.
We’ve checked our records and confirmed that your PSU(s) are not affected by this recall. You can continue
to use your PSU(s) as you normally do.
If you have any questions, please contact us at
PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free
U.S. and Canada) or 1.972.893.1548 (international).
Your request is being processed – the submission code is
[submission code]. Please make a note of this number and refer to it when you contact our Customer Support center
if you need to change a submission or to check on status.
We strongly suggest you
print this page and keep it for your records.
If you have any questions or did not receive a confirmation email within 24 hours, please contact us
PSUrecall@zebra.com or contact our Customer Support center at 1.800.658.3795 (toll-free U.S.
and Canada) or 1.972.893.1548 (international).
If you need to validate any additional PSUs at the same or different locations of your business,
click here to return to the main page.